Effective Date: 6/13/2024
Thank you for shopping at Brand and Vibes! We want to ensure you are completely satisfied with your purchase. Please read our refunds and returns policy carefully to understand your options and obligations when returning a product purchased from brandandvibes.com.
1. Eligibility
We accept returns for physical products purchased directly from our website within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiation of Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] within 30 days of receiving your order to notify us of your intention to return the product. Please include your order number and the reason for the return.
- Return Authorization: After receiving your email, we will provide you with a return authorization and instructions on how to return the product.
3. Shipping the Product Back
- Packaging: Securely package the product in its original packaging, if possible, along with any accessories or documentation that came with it.
- Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
4. Inspection and Refund Process
- Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days. Please note, depending on your bank or credit card company, it may take additional time for the refund to post to your account.
5. Exclusions
- Non-returnable Items: Certain types of items cannot be returned, such as gift cards and downloadable software products.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We may require photographic evidence of the damage or defect to process a replacement or refund.
6. Contact Us
If you have any questions about our refunds and returns policy, please contact us at:
Brand and Vibes
42 Milton Ave, Edison, NJ 08820
Email: [email protected]
We reserve the right to update or modify this refunds and returns policy at any time without prior notice. By using our website, you acknowledge and agree to the terms outlined in this policy.